Issue Resolution Process

If you are not satisfied with your EIA worker’s decision or believe that you have not been treated fairly, follow these steps to address your concerns:
  • Speak again with your EIA worker. There may have been a misunderstanding and something just needs to be explained better.
  • If you still have questions or concerns, ask to speak with an EIA supervisor.

Fair Practices Office

If you have spoken with the EIA supervisor and feel that your concerns have not been addressed, you can contact the Fair Practices Office. The Fair Practices Officer will:
  • listen to your concerns
  • discuss the facts of your case
  • explain any important details you do not understand
  • help find a solution
Fair Practices Office
Phone: 204-945-1047
Toll-free: 1-800-282-8069 extension 1047
Fax: 204-945-5668

Social Services Appeal Board

You also have the right to appeal certain decisions about your EIA case file to the Social Services Appeal Board (SSAB). The SSAB is an independent group that reviews appeals from participants of certain government programs, including EIA.
The decisions you may appeal include:
  • not being allowed to apply or reapply for income assistance
  • being made to wait too long for a decision after you have applied for income assistance or an increase in assistance
  • your application for income assistance being denied
  • having your income assistance cancelled, suspended, changed or withheld
  • not receiving enough income assistance
You have 30 days after an EIA program decision is made to file your appeal in writing to the SSAB. A hearing to review your case will be scheduled. You can present your case yourself or ask someone to speak for you.
For more information or to file an appeal, contact:
Social Services Appeal Board
7th Floor – 175 Hargrave Street, Winnipeg, MB R3C 3R8
Telephone (Winnipeg): 204-945-3003
Toll free: 1-800-282-8069